Jewelry Repair Request

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Jewelry Repair Request

We get it. Things happen and fine jewelry is delicate. Rest assured—we’re going to take care of you.

Need a repair? By purchasing this listing, you’ll enter your request into our service schedule and pay in advance for our return shipping back to you once we’ve completed the work. NOTE: You’re responsible for shipping your piece to us, so you won’t receive a shipping label or any packaging materials from us. (Click “Mailing Instructions” for details on that.)

Most repairs are free because they’re covered under our warranty. (For warranty details and exceptions, read our Warranty page.) Our highly skilled repair specialist will evaluate your piece and stay in open communication with you about the work that’s needed and any associated costs beyond our warranty terms. To learn more about the process, read the Repair policy page here.

(*Note: Our current timeline for repair requests is 6 weeks from the time we receive your jewelry. Please note that major repairs may extend this timeline.)

The Melanie Casey Experience

Our process is intentionally designed to make things easy for you.

Step 1: Email Us

Start by emailing us at questions@melaniecasey.com to let us know you plan on shipping us your package so we can plan accordingly.

Step 2: Prepare for Shipping

Get a good box and some cushioning material, or a padded mailer. Put your item in there and make sure it can safely withstand all the travel.

Step 3: Write the To and From

Write our address on the package:

Melanie Casey Corp
ATTN: Repair/Resize Services Department
18 Red Spring Road, Suite 102
Andover, MA 01810

And please be sure to indicate your name (and order number, if applicable) clearly somewhere on or in the package. You will not receive a shipping label from us.

Step 4: Send it Through Your Preferred Shipper

There are three very important things you need to do at the mail courier’s office before you say bon voyage:

Require the addressee’s signature for the delivery.
Fully insure your package so that it matches the full value of your ring.
Get a tracking number for your package.

Note for International Clients: You are responsible for all shipping fees, including any and all customs charges that may apply. Many countries claim not to charge for this kind of service. However, if they charge you anyway, you are still responsible to pay those fees. Please read our Shipping and Packaging information for complete details.

When you are ready to send your piece to us, please email questions@melaniecasey.com so we can provide you with US customs-required documentation. Please see our Mailing Instructions for packing and shipping details.

Get your jewelry now. Make easy flexible payments over time. How?

We’ve partnered up with Bread, an independent financing company. Learn More.

At checkout, select “Bread” as your payment option, and it’ll take you through the application process. Once that goes through and you place your order using Bread, we’ll start the production process and ship your jewelry when it's ready. You’ll work directly with Bread to make your monthly payments.

NOTE: Bread is available for U.S. clients only.

Gift-Ready Packaging

Your Melanie Casey jewelry will be packaged with care, ready for gifting. At checkout, you’ll find several options for packaging that are unique to the pieces you’ve chosen.

We have designed our packaging to be both beautiful and eco-friendly. Each component is designed with intention, just like our jewelry pieces, to complete your Melanie Casey experience.